FAQs – Computer & Laptop Repairs in Romford & Essex

Yes. We provide professional computer and laptop repair services in Chadwell Heath, RM6 and surrounding areas.

Whether you have a hardware fault, software problem or need an upgrade, contact us for local support.

We carry out laptop screen replacements, including cracked and damaged laptop screens. Where the correct replacement screen is available, some screen repairs may be completed the same day.

We do not currently carry out phone screen repairs. Call or message us if you would like us to check availability for your laptop screen.

We repair desktop PCs, laptops and some tablets from major manufacturers including Apple, HP, Dell, Lenovo and Acer.

Visit our services page to see the range of services we offer or get in touch if you are unsure whether we can help with your device.

We aim to complete most repairs within 2–3 days. If parts need to be ordered, many are normally available on next-day delivery, subject to availability and supplier cut-off times.

We understand how difficult it can be to be without your computer, so we always aim to return it to you as quickly as possible and keep you updated along the way by text message or telephone.

Many common repairs, including some screen replacements, battery changes and software fixes, can often be completed the same day.

Contact us early to check availability for a same-day repair.

Yes. We diagnose the problem and provide a quote before carrying out repair work, so you know what is required and what it will cost before proceeding.

Contact us if you would like to discuss a repair.

Repair costs vary depending on the fault and the work required. We provide a clear quote following diagnosis so you know what to expect before repair work is carried out.

Visit our services page or request a quote.

In many cases diagnostics are free. If a fault requires more complex diagnostic work, we will let you know in advance.

Get in touch if you would like to discuss your particular problem.

In our shop we accept cash and major credit and debit cards. Our online store accepts major credit and debit cards along with PayPal.

If you would like to use another payment method, please contact us before visiting.

Yes. Our repair services include a warranty covering the relevant parts and labour.

We have extensive experience repairing computers and other devices and aim to provide straightforward, friendly advice without unnecessary jargon.

You can learn more about ILL IT Solutions or get in touch with us.

We handle devices with care and respect your privacy. However, we always recommend keeping an up-to-date backup of important data wherever possible.

If you are unsure about backing up your computer before a repair, ask us for advice.

Yes. We provide data recovery services, although what can be recovered will depend on the condition of the device and storage media.

Contact us to discuss your situation.

If you purchase from us online and select a tracked delivery service, we will provide the relevant tracking details once your order is on its way.

We are based in Chadwell Heath, Romford, RM6 and serve customers from the surrounding area.

Visit our contact page for our address and directions.

Collection and delivery may be available depending on your location.

Get in touch to ask whether we can arrange this for you.

No appointment is required. You are welcome to visit us during our normal opening hours.

If you prefer, you can book an appointment online to help reduce waiting time.