Frequently Asked Questions

Your local family run IT repair shop, that takes the worry & jargon away from providing IT support getting your Tech feeling better with our friendly and approachable team taking on all of your PC and laptop repairs in Essex.

I’M WORRIED ABOUT MY DATA, IS IT SAFE?

At ILL IT Solutions We will always take great care in looking after your data, not only do we conform GDPR and any data we hold is held in strict confidence and for only as long as necessary. We understand how important personal data is. Any customer data that is stored is always stored password protected and in encrypted format. We always advise if possible, you take a backup of any data on your computer prior to any work being undertaken and we can discuss any backup options with you if needed.

HOW LONG WILL MY REPAIR/SERVICE TAKE?

At ILL I TSolutions our aim for repairing most faults within 2-3 days, If we are required to order parts then most parts we can normally get on next day delivery (subject to aviliablity & Delivery cut off times) We realise how difficult being without your computer as it most of your everyday life and we will always try to get it back to you as quickly as possible. keeping you updated along the way by text message or telephone call.

HOW MUCH WILL MY REPAIR COST ME?

We always offer all solutions to the customer when repairing there devices you can chose the one that is best you. for example if your laptop screen needs replacing we will give you a total price for the work before starting. In the event we need to diagnose a fault first we charge £50 labour which is waived if you go ahead with the repair. We don’t want you to have any nasty surprises; we want you to know exactly what your repair will cost before we complete the work.

CAN YOU REPLACE CRACKED/DAMAGED LAPTOP SCREENS?

On our online store we accept All Major credit and Debit cards alone with Paypal. if you would have another payment method you may wish to use please contact us and we will look into this for you.

Absolutely, we can repair if your laptop screen is Damaged/cracked most of the time it’s much cheaper than buying a new laptop. Contact Us today for a quote, if we have your laptop screen in stock this is a repair that subject to availability can be done same day!

CAN I TRACK MY DELIVERY

if purchasing with us online we will give you the option for a tracked delivery service if this is selected we will pass on tracking details to you so you can track your delivery when it is on its way to you.

WHAT PAYMENT METHODS DO YOU ACCEPT

On our online store we accept all major credit and Debit cards as well as PayPal if you still have a different payment method you may like to use please contact us to discuss and we will look into this for you.

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Monday – Wednesday & Friday: 9:30am – 17:30pm
Thursday & Saturday: 9:30am -13:00pm