Our Services
Privacy Policy
This privacy policy sets out how we at ILL IT Solutions both use and protects any information that you give us when you either use our website (https://www.illit.co.uk) or visit us instore to use our Services we provide. To make this notice easy to find, it is available on the bottom bar below the footer on every page of this web site. This privacy policy sets out the standards you can expect when we ask for or record your personal information and explains how we’ll use it.
Our Commitment to Privacy and Data Protection
- We recognise privacy and data protection as fundamental rights
- ILL IT Solutions has a duty of care to protect all personal data we process
- We only collect and process data where necessary
- We will never sell, rent, or distribute your personal information
Relevant Legislation
This website and our business comply with the following legislation:
- UK General Data Protection Regulation (UK GDPR)
- Data Protection Act 2018
Giving Your Consent
We will always request your consent where required to collect, use, or share your personal information.
What You Are Agreeing To
By submitting your information, you agree that we may:
- Use your personal data to respond to your enquiry
- Share your data internally with relevant staff to deliver services
- Contact you regarding services you have requested
If you accept a quotation, this forms part of our contractual agreement to provide services.
We may work with trusted third parties who process data in accordance with this Privacy Policy.
How You Give Consent
- Email Forms: Submitting a form gives consent for us to process your data
- Telephone: Verbal consent may be obtained during calls
- Booking Forms: Required when leaving devices for repair or service
How to Withdraw Consent
- You can opt out of marketing communications at any time
- You may contact us to withdraw consent
Contact us at:
Email: dataprotection@illit.co.uk
Address: 1 Tolworth Parade, East Road, Chadwell Heath, Romford, Essex, RM6 6YU
We will not share your personal data unless required by law or with your permission.
Your Rights
Under UK GDPR, you have the right to:
- Access your personal data
- Request correction of inaccurate data
- Request deletion of your data
- Restrict or object to processing
- Withdraw consent at any time
Personal Information We Collect
- Full name
- Contact details (address, email, phone number)
- Device details (for repairs/services)
- Preferences and demographic information
Website Analytics
We use Google Analytics to understand how visitors use our website. This data is anonymised and does not directly identify individuals.
You can disable tracking via your browser settings.
Cookies
We use cookies to improve user experience, analyse traffic, and provide functionality.
Non-essential cookies require your consent.
Contact Forms and Emails
When you contact us, your data is transmitted securely using encryption (TLS/SSL) and stored securely on our systems.
External Links
Our website may contain links to external websites. We are not responsible for their privacy practices.
Data Security
We implement appropriate physical, electronic, and organisational measures to protect your data.
Social Media
If you contact us via social media, we may request that communication is moved to email for formal handling. Messages may be deleted once resolved.
Data Storage
We only store personal data where necessary and retain it only as long as required.
Third-Party Processors
- Mailchimp
- Meta (Facebook)
- X (Twitter)
Data Breaches
In the event of a data breach, we will notify affected individuals and the Information Commissioner’s Office (ICO) within 72 hours where required.
Data Controller
ILL IT Solutions is the Data Controller responsible for your data.
Data Protection Officer
We are not required to appoint a Data Protection Officer as our processing activities do not meet the threshold under UK GDPR.
Changes to This Policy
This policy may be updated periodically. Please review this page regularly.